Privacy Policy

Fountain of Grace International (NPO 316-193), located at 323 B Danie Theron Street, Pretoria North, Gauteng, 0182, South Africa, is committed to protecting your personal information. This policy explains what we collect, why we collect it, how we use it, and your rights under the Protection of Personal Information Act (POPIA), Act 4 of 2013.

1. Information Officer

Our designated Information Officer is responsible for overseeing how personal information is handled within Fountain of Grace International. For all privacy-related queries or requests, contact us at [email protected].

2. What We Collect

We only collect personal information that is necessary to serve you. This may include:

• ·Your name, phone number, and email address when you use our contact or visit planning form.
• ·Your name and contact details when you enquire about volunteering.
• ·Anonymous usage data collected by Google Analytics (pages visited, time on site, device type). This data cannot identify you personally.
• ·Cookies and browser data — see our Cookie Policy for full details.

3. Why We Collect It

Your information is used only for the following purposes:

• ·To respond to enquiries and prepare for your visit.
• ·To follow up with you after your first Sunday via WhatsApp, where you have requested this.
• ·To process and acknowledge donations.
• ·To improve the performance of our website using anonymous analytics data.

We never sell, rent, or share your personal information with third parties for marketing purposes.

4. How We Store and Protect It

Personal information submitted through our forms is received directly by our pastoral team and stored securely. We do not store payment card details — all donations via PayPal are processed entirely by those platforms and subject to their own privacy policies.

We take reasonable technical and organisational steps to protect your information from unauthorised access, loss, or misuse.

5. How Long We Keep It

We keep contact and visit enquiry information for as long as it is needed to serve you, and no longer than 3 years after your last interaction with us. Donation records are kept for 5 years for financial accountability and compliance purposes. You may request earlier deletion at any time — see Section 6 below.

6. Your Rights Under POPIA

You have the right to:

• ·Access the personal information we hold about you.
• ·Correct any inaccurate or incomplete information.
• ·Request deletion of your personal information at any time.
• ·Object to the processing of your information for any purpose.
• ·Lodge a complaint with the Information Regulator of South Africa at www.justice.gov.za/inforeg.

To exercise any of these rights, email us at [email protected] or WhatsApp us on +27 75 259 2555. We will respond within 10 business days.

7. Third-Party Services

Our website uses the following third-party services that may process data about your visit:

• ·Google Analytics — anonymous website usage tracking. IP addresses are anonymised. You can opt out at tools.google.com/dlpage/gaoptout.
• ·Google Fonts — fonts loaded from Google servers. See Google's Privacy Policy.
• ·Google Maps — the embedded map on our contact page is served by Google. See Google's Privacy Policy.
• ·PayPal — donation processing. Subject to PayPal's Privacy Policy.

8. Cookies

We use cookies to improve your experience and understand how our website is used. For full details, see our Cookie Policy.

9. Updates to This Policy

We may update this policy from time to time. Any changes will be posted on this page with a revised date at the top. Continued use of the website after changes are posted constitutes acceptance of the updated policy.